Frequently Asked Questions About Acrobat PDFs...

Try another web browser

You can try Opera Web Browser or Firefox Web Browser.

General Settings

The Adobe Reader browser plugin isn't communicating properly with the browser. Solution Check your Adobe settings. In Adobe Acrobat or Adobe Reader, go to the Edit menu > Preferences. Click Internet on the left.Select the "Preview PDF in browser" checkbox at the top (may also be called "Display PDF in browser"). If the checkbox is already selected, you may have to deselect it, click OK, then access Preferences again to reselect it. Click OK. Check to see if you still see the error message. If you do, continue to the next step. Repair your Adobe installation. In Adobe Acrobat or Adobe Reader, click the Help menu. Select Repair Adobe Reader/Acrobat installation.After the program has been repaired, check to see if you still see the error message.

When I try to print PDFs, I get an error saying Acrobat Reader can't write to the file (i.e., the printer), that the disk is full. What can I do?

It's possible that your printer doesn't have enough installed memory to handle an entire PDF, especially one that contains a lot of images. Try printing the file to a printer with more memory, or, alternatively, print the PDF one page at a time.

After downloading, I can't open the PDF file with Acrobat Reader. I get a message: 'There was an error opening this document. Could not repair file.'

It's probable that the file was incompletely downloaded, or corrupted during the network transfer. Your best bet is to try a fresh download of the file. If that doesn't work, please send us feedback and we'll investigate.

I'm having problems downloading PDF files. My browser downloads about 20% of the file and then stops. Any suggestions?

This problem is frequently caused by unusually high network traffic, and the best solution is to try downloading the files at a time when transatlantic network traffic is lighter -- generally when the east coast of the US is not at work.

What to do when PDF files do not open correctly or when your browser displays a blank white screen after trying to open the PDF file...

If the Adobe Acrobat viewer doesn't display PDF files inside your Web browser as expected, try Solution 1 or update to the latest version of the Acrobat viewer. Some PDF's use security features that may not run in older versions. If Solution 1 does not work, I would try Solution 2 and make sure that the Acrobat viewer can read the PDF file by downloading it to your hard disk. If these solutions do not fix your problem, try applying one or more of the other solutions listed below.

Solution 1 - Disable "view in browser" feature.

Try disabling the "View In Browser" or "Web Browser Integration" feature in your Adobe Acrobat viewer (for plug-in and standard version). Doing this will force your Acrobat viewer to display PDF outside your browser in a separate window. In most cases this will fix your problem. Shown below is how to disable "Web Browser Integration".

Solution 2 - Download PDF to hard drive

Make sure that the Acrobat viewer can read the PDF file by downloading it to your hard disk and then viewing it in the browser:
In Netscape Navigator 3.x or later:
Right-click (Windows) or hold down the mouse button (Mac OS) on the link to the PDF file, then choose Save Link As from the pop-up menu.
In the Save As dialog box, specify a name and location for the PDF file, and then click Save.
Choose one of the following options to open the PDF file:
- In Navigator 3.x (Windows/Mac OS) Choose File > Open File.
- In Navigator 4.x (Windows) Choose File > Open Page > Choose File.
- In Navigator 4.x (Mac OS) Choose File > Open > Page in Navigator.
If you're using Navigator for Windows, choose either All Files or Acrobat files from the Files Of Type pop-up menu.
Select the PDF file you saved in step 2 and click Open. The Acrobat viewer should open the PDF file inside the browser window.

In Microsoft Internet Explorer 4.0 or later:


Right-click (Windows) or hold down the mouse button (Mac OS) on the link to the PDF file, and then choose Save Target As from the pop-up menu.
In the Save As dialog box, specify a name and location for the PDF file, and then click Save.
Choose File > Open and click Browse.
Choose All Files from the Files Of Type pop-up menu.
Select the PDF file you saved in step 2 and click Open. The Acrobat viewer should open the PDF file inside the browser window.

Note:

If the viewer displays only a blank screen or returns an error after you've downloaded a PDF file to your hard disk, the viewer or the PDF file may be damaged. Exit the browser, restart the viewer, and try to open an Acrobat Online Guide from the viewer's Help menu. If the viewer can't display an online guide, the viewer itself may be damaged and you should contact Acrobat Technical Support. If the viewer correctly displays the online guide, try opening the PDF file you downloaded. If the viewer can display the downloaded PDF file, the PDF file isn't damaged; rather, your browser isn't working with the Acrobat plug-in. If the viewer still displays only a blank screen or returns an error, the PDF file is probably damaged.

Solution 3 - Are you looking at the correct window?

Make sure that you're looking at the browser window and not the Acrobat viewer window. The viewer runs in the background when you're viewing a PDF file in a browser window, and the viewer's window may not display the PDF file. If the browser window is inactive, activate it to view the PDF file.

Solution 4 - View another PDF from a different web server

Try viewing a PDF file from a different Web server. To determine if there's problem with the server to which you're connecting, try to open a PDF file from Adobe's Web site at www.adobe.com. Adobe's Web server is configured to let your browser connect to PDF files. If the Acrobat viewer can display PDF files from Adobe's Web site, but not from another site, the other site's server may not be configured correctly (e.g., it uses server software that doesn't support byte serving). Contact that server's Webmaster for assistance.

Solution 5 - Large PDF's may cause problems

If the PDF file is 4 MB or larger, the Web browser may time out before it finishes downloading the file; ask the provider of the file to optimize it in Acrobat Exchange or Acrobat 4.0x. For more information on file optimization, refer to the Acrobat Online Guide.

I'm trying to read a PDF online, but it is very hard to do.

PDFs are designed to be printed out and read, but if you prefer to read them online, you may find it easier if you increase the view size to 125%.

I'm having trouble printing PDFs using Adobe Acrobat on Macintosh or Windows. What can I do?

Try printing one page at a time or to a newer printer. Try saving the file to disk before printing rather than opening it "on the fly." This requires that you configure your browser to "Save" rather than "Launch Application" for the file type "application/pdf," and can usually be done in the "Helper Applications" options.

Can I use the Adobe Acrobat Reader Plugin?

The Windows 3.x, Windows 95, and Windows NT versions of the Acrobat Reader Plugin seem to be reliable, however we don't recommend using the Macintosh version.

Why can't I just check a box next to all the papers. I want PDFs for and download them all at once?

Unfortunately, there's no way to implement a feature like this; Web browsers currently do not support automated simultaneous downloads.


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