Volume 20 No 13 (2022)
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A STUDY ON PERCEPTION AND SATISFACTION OF CONSUMERS WITHREGARD TO FMCG PRODUCTS IN CHENNAI CITY
K. Bhavani Shankar, Dr.S.S.Onyx Nathanael Nirmal Raj
Abstract
The fast-moving consumer goods (FMCG) industry makes a significant contribution to India's GDP
expansion. The FMCG sector currently accounts for the fourth largest share of the Indian economy and
employs about 3 million people. The FMCG industry in India has been expanding ata steady rate over the
years due to given rising brand awareness, swelling youth population, andrising disposable money
amongconsumers. The purpose of this research project is to examine consumer satisfaction with FMCG
items. The study's initial goal is to examine the socioeconomicbackground of responders, examining what
influences FMCG product purchases, assessing brandawareness, and FMCG brand recognition in relation
to products and also this study shows that location, product pricing, and advertising, as well as social
influence and market-wide factors, have a significant impact on consumer behaviour. However, these
characteristics' effects vary from one product to another
Keywords
FMCG, GDP, Product, Price, Place and Promotion
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