Volume 20 No 22 (2022)
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A STUDY ON SERVICE QUALITY GAPS IN THE STATE BANK OF INDIA - TIRUNELVELI CITY
Thiru. ER. Ramalingam, Thiru. ER. Ramalingam,
Abstract
It is a combination of two words, Service and Quality where we find emphasis on the availability of quality services to the ultimate users. The term quality focuses on standard or specification that a service generating organisation promises. We can’t have a clear-cut boundary for quality. Sky is the limit for quality generation. Scientific inventions and innovations make the ways for the generation of quality. More frequency in innovations, less gap in the process of quality up-gradation
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