Volume 19 No 7 (2021)
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A Systematic Approach to Ergonomics and Human Factors: Growing both the Field and Business
Tanuj Chawla, Alka Rai
Abstract
While humanity and ergonomics' promising future in informing the design of human-centered systems across all domains (work systems, product/service systems, etc.), the field is still lagging behind in terms of market readiness and the availability of high-quality applications. First, HF is design driven; second, it takes a systems approach; and third, it prioritizes two interconnected outcomes: performance and well-being. These three features make it stand out. It is imperative that HF improves its value demonstration to the key stakeholders in system design if it wants to be included in future system designs. When it comes to the stakeholder group of "system actors" (workers and product/service users), HF already has a solid value proposition (mostly well-being) and interaction. Value propositions (primarily performance-based) and stakeholder relationships with "system experts" (managers and other decision makers involved in system design, purchase, implementation, and use) and "system decision makers" (experts from the natural and social sciences who are involved in system design) are necessary, though. Consequently, the primary objective is to engage influential stakeholders in a conversation about the importance of high-quality HF via education, collaborations, and communication in order to raise demand for such HF. Encouraging the education of HF experts, assuring high-quality standards of HF applications and specialists, and supporting HF research excellence at universities and other organizations are all part of the second primary strategic objective, which is to enhance the application of high-quality HF. For this plan to work, the HF community as a whole—including the IEA, state and regional HF organizations, and individual HF experts—must work together. We suggest the IEA play a leading role in a global HF development strategy that we have jointly proposed.
Keywords
Job systems, service or good structures, efficiency, human factors/ergonomics as a field, ergonomics as a career, the potential future of ergonomics
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