Volume 20 No 8 (2022)
Download PDF
ANALYSIS OF PURCHASING BEHAVIOUR OF MILLENNIALS TOWARDS ECO-FRIENDLY ELECTRONIC PRODUCTS IN CHENNAI
Ms. YAMINI M, Dr. P. Na. KANCHANA
Abstract
The technological advancement and speedy process of globalization continue in the world have
brought many environmental issues such as global warming, pollution, etc.that affects all the livings in
the world. Nowadays, consumers have worried about the future of the world and as results of this, they
mostly prefer eco-friendly products. The organizations, in return to this behaviour of the consumers, have
started to formulate their marketing strategies to satisfy theconsumerstowardstheir products. In this
scenario, this study is conducted to analyse the perception, satisfaction and post-purchase behaviour of
millennial consumers towards eco-friendly electronic products in Chennai.
This study is exploratory in nature and use mixed research approach. The researcher adopted
Convenience Sampling method. This study is based on a sample of 110 millennial consumers (who born
between 1981 and 1996) who are buying eco-friendly electronic products in Chennai district.After the
data collection by using structured questionnaire, descriptive and inferential statistical analysis are
carried out to analyse the data. Independent Sample “t” Test, Correlation and Multiple Regression are
applied to test the hypotheses and analyze the millennial consumer purchasing behaviour towards ecofriendly electronic products. The study revealed that Gender of the millennial consumers and Years of
usage of eco-friendly products have influence on the perception, satisfaction and post-purchase
behaviour of millennial consumers towards eco-friendly electronic products. It is also found that there
are strong positive relationships amongPerception, satisfaction and post-purchase behaviour of
millennial consumers. Out of four aspects of eco-friendly products,‘Product Quality’ has contributed
more and ‘Product Availability’ has contributed lesser to the post-purchase behaviour towardsecofriendly electronic products when compared with others. Based on the results of the study, it is suggested
that the manufacturers, traders, marketers of the Electronic Products should take more appropriate
steps to formulate and implementenvironmental (green) marketing strategies in order toimprove the
positive millennial consumer behaviour towards their electronic productswhich would ultimately lead
tobetter business performance.
Keywords
Eco-friendly Products, Millennials, Product Quality, Product Availability, Concern for Environment, Satisfaction, Post-purchase behaviour.
Copyright
Copyright © Neuroquantology
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles published in the Neuroquantology are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJECSE right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.