The services provided by BPJS Health are an image that is built as a public service to continue to maintain public trust. The general objective of this study was to analyze the effect of the implementation of BPJS service management on the satisfaction of BPJS participant patients at Stella Maris Bintang Laut Hospital. The research design used quantitative methods with a cross sectional study approach which was carried out from April 2022 to August 2022. The population was outpatient BPJS patients in 2021 at Stella Maris Bintang Laut Hospital as many as 2.673 people. The sample in this study were outpatient BPJS patients who were treated at the Stella Maris Bintang Laut Hospital as many as 100 respondents. The sampling technique is by accidental sampling. Data were analyzed using Chi-Square test and logistic regression. The results showed that most of the respondents stated that good planning was 59 (59.0%), good organization was 60 (60.0%), good implementation was 63 (63%), good control was 60 (60.0%) , respondents were satisfied as many as 59 (59.0%). Bivariate results showed that there was an effect of planning (p<0.000), organizing (p<0.001), implementation (p<0.000), controlling (p<0.001) on BPJS patient satisfaction at Stella Maris Bintang Laut Hospital. The most influential variable on BPJS patient satisfaction at Stella Maris Bintang Laut Hospital is the implementation variable. The conclusion in this study is that the variables of planning, organizing, implementing, controlling have an effect on BPJS patient satisfaction at Stella Maris Bintang Laut Hospital. Based on the conclusions, it is suggested to the hospital management, in order to increase the ability that can be applied in management services at the hospital, so that patients can follow the procedures in the hospital and do not need a long time to get services.

Planning, Organizing, Implementation, Control, Satisfaction