Volume 20 No 9 (2022)
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Assessment of Information Technology Governance Implementation Based on COBIT Framework 5 Focus on APO 04 Subdomain (Align, Plan and Organise)
Gigih Forda Nama, Kharisma Sukma Amin, Wahyu Eko Sulistiono
Abstract
Most of companies and organizations have used information technology to improve the effectiveness and efficiency of business performance. In order for the effectiveness and efficiency of information technology to be achieved, it is necessary to have good information technology governance so that the desired goals are achieved. Bank XXX Branch X always strives to provide the best, provide excellent service and work optimally. Despite using reliable information technology, when the implementation there are still some obstacles that cannot be avoided. In the IT division, there are still obstacles that is technical problems related to IT equipment, Branch Delivery System (BDS) applications, transaction service products, additional services and e-channels. In this study, an assessment of information technology governance was carried out based on the COBIT 5 framework focusing on APO04 subdomain. The purpose of this study was to determine the level of capability model and risk value also provide recommendations for improving information technology governance at PT. Bank XXX Branch X. The methodology used is the method of data collection and data analysis. Data collection methods consist of problem formulation, literature study, observation, interviews and questionnaires. The data analysis method is carried out by calculating the results of the questionnaire answers using a Likert measurement scale to get the current capability model level, expected capability model level and risk value, calculate the gap and provide recommendations for improvement. The results of this study show that the value of the current capability model in APO04 sub domain is 3.77, the expected capability model is 4.1 and 12 recommendations for improvement are obtained
Keywords
COBIT 5, IT Governance Assessment, Capability Model, Current Capability Model, Expected Capability Model
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