Volume 20 No 9 (2022)
Download PDF
Assessment of Information Technology Governance Implementation Based on COBIT Framework 5 Focus on APO 04 Subdomain (Align, Plan and Organise)
Gigih Forda Nama, Kharisma Sukma Amin, Wahyu Eko Sulistiono
Abstract
Most of companies and organizations have used information technology to improve the effectiveness and
efficiency of business performance. In order for the effectiveness and efficiency of information technology
to be achieved, it is necessary to have good information technology governance so that the desired goals
are achieved. Bank XXX Branch X always strives to provide the best, provide excellent service and work
optimally. Despite using reliable information technology, when the implementation there are still some
obstacles that cannot be avoided. In the IT division, there are still obstacles that is technical problems
related to IT equipment, Branch Delivery System (BDS) applications, transaction service products,
additional services and e-channels. In this study, an assessment of information technology governance
was carried out based on the COBIT 5 framework focusing on APO04 subdomain. The purpose of this
study was to determine the level of capability model and risk value also provide recommendations for
improving information technology governance at PT. Bank XXX Branch X. The methodology used is the
method of data collection and data analysis. Data collection methods consist of problem formulation,
literature study, observation, interviews and questionnaires. The data analysis method is carried out by
calculating the results of the questionnaire answers using a Likert measurement scale to get the current
capability model level, expected capability model level and risk value, calculate the gap and provide
recommendations for improvement. The results of this study show that the value of the current capability
model in APO04 sub domain is 3.77, the expected capability model is 4.1 and 12 recommendations for
improvement are obtained
Keywords
COBIT 5, IT Governance Assessment, Capability Model, Current Capability Model, Expected Capability Model
Copyright
Copyright © Neuroquantology
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles published in the Neuroquantology are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJECSE right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.