BIOMETRIC AUTHENTICATION TECHNOLOGY ACCEPTANCE IN MOBILE BANKING IN IRAQ

Volume 20 No 7 (2022)

Mohammed Akram Noori Madam Norleyza Jailani

DOI: 10.14704/nq.2022.20.7.NQ33378

Abstract

Iraq is currently a developing country. The mobile banking (M-banking) service acceptance rate is still relatively low because of security concerns. Therefore, this study aimed to investigate and examine the critical factors that could affect the acceptance of biometric authentication technology in mobile banking services in Iraq to address the security concerns. The proposed conceptual model is an extended UTAUT model, which includes perceived security as an additional factor, and suggests the inclusion of demographic moderator variables, namely age, gender, work experience, and occupation.

Keywords

Biometric authentication, Mobile banking, User acceptance, Perceived Security

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