


Volume 20 No 10 (2022)
Download PDF
CONSUMER BUYING BEHAVIOR TOWARDS SPECIALTY COFFEE IN KLANG VALLEY, MALAYSIA
Asokan Vasudevan , Tan Ming Huey, Arasu Raman, Walton Wider
Abstract
Specialty coffee is a trend that is picking up in the Malaysian market albeit it has been widely
commercialized in other parts of the world. Established and home-grown cafes and coffee-houses
have begun adding specialty coffee to its menu in hopes of gathering interest and cultivate the
practice of consuming specialty coffee. The main purpose of this study is to investigate the impact of
price, brand image, and product quality have towards consumers’ buying behavior on specialty coffee.
Data were collected from 139 citizens in Klang Valley, Selangor, Malaysia by a convenient sampling
method and analysed using partial least squares structural equation modeling (SmartPLS). The results
show that price and brand image have a significant impact on consumers’ buying behavior. However,
product quality has no significant effect on consumers’ buying behavior. This research provides
managerial implications to enable businesses alike to continually provide the needs that the market
warrants through three common factors – price, brand image and product quality
Keywords
buying behaviour, price, brand image, product quality, specialty coffee, Malaysia.
Copyright
Copyright © Neuroquantology
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles published in the Neuroquantology are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJECSE right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.