Determining Factors In Recommendation Of QR Code Enabled Payment Solutions In Creating A Cashless Society Among Sri Lankan Consumers : The Mediating Effect Of Intention To Use And Perceived Satisfaction In Usage Of QR

Volume 20 No 17 (2022)

P. Chamika Hewawasam, Ali Khatibi, Adam Amril Bin Jaharadak, S M Ferdous Azam

DOI: 10.48047/NQ.2022.20.17.NQ880159

Abstract

The purpose of this study is to analyse user’s acceptance of Quick Response (QR) code mobile driven payment systems, in considering the Sri Lankan populations wide spread use of mobile phones and other mobile devices. The current research has been derived by using the UTAUT2 (Unified Theory of Acceptance and Use of Technology) model. This study develops a conceptual model to determine the most significant factors influencing user’s Intention, Perceived Satisfaction and recommendation to use QR Code Payments as a payment platform in retail usage and purchasing. The research model included 457 responses from an online survey in Sri Lanka. The study tested the mediating effect of Behavioural Intention, Perceived Satisfaction to recommendation to use QR Code payment modes.

Keywords

QR – Quick Response Code payments NFC – Near Field Communication Payments UTAUT2 – Unified Theory of Acceptance and Use of Technology Recommendation to Use Intention to Use Perceived Satisfaction

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