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Volume 20 No 13 (2022)
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FACTORS INFLUENCING PATIENT LOYALTY IN JORDANIAN PUBLIC HOSPITALS
Islam Ghazi Almomani, Mohd saifulizwan saadon,Omar Jaber Aburumman , Mohammad Aladwan
Abstract
This study aims to proffer answers to patient loyalty challenges at these goals by proposing and
approving patient loyalty. Based on the supporting theories, this study analyzed the impact of
convenience on patient loyalty of public healthcare facilities in Jordan. Further, the mediating influence
of patient satisfaction on the relationship between patient convenience and patient loyalty. A total of 400
patients were examined in the sample using convenience sampling method for data analysis from public
hospitals in Jordan. PLS 3.3.2 software was used for data analysis. Results show that there's an effect of
patient convenience on patient satisfaction and patient loyalty. The study provided a collection of
recommendations.
Keywords
Patient Loyalty, Patient Satisfaction, Patient Convenience
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