It was during the time of the East India Company that Tamilnadu's postal system was established. Once Madras, it began as a way to distribute mail for the East India Company and its employees. As of today, the system processes more than 80 million pieces of mail per day. Even though India Post's postal services are less expensive, many people still prefer private couriers, just as many individuals prefer other public and private banks' banking services. Many people are still reluctant to visit the post office for various services. The study's primary goal is to examine the relationship between India Post's service quality, customer satisfaction, and customer loyalty. The most important finding is that customer loyalty is positively correlated with service quality. As a result, the postal service holds public education events including rallies and awareness camps, as well as distributing flyers and other promotional materials. Advertisements for India Post's services must be made available in the local language as well, in order to reach those living in rural areas.

Service Quality, Customer, Satisfaction and Loyalty.