


Volume 20 No 10 (2022)
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MODERATING EFFECT OF DEMOGRAPHICS IN ADOPTING ONLINE BANKING SERVICES
Reepu, Dr Rakhi Arora
Abstract
The purpose of this study is to determine whether or not a person's demographics have an effect on
how they feel about using online banking services. The sample includes existing online banking. There
have been a number of studies on technology adoption models that have been empirically validated,
however few of these studies took moderating variables into account. Gender, age, & income are
three of the more heavily scrutinized moderating variables. We intend to reduce the inconsistencies
that have been identified in previous research work by incorporating more moderator variables into
the model. Two approaches, namely multiple linear Fisher Z transformation, are utilized to testing
the moderating impact. Gender, qualifications, occupation, income, & marital status were found to
be important moderating variables in this study. Educational background did not appear to play a
role in moderating this relationship. Extending TAM &DoI theories, our research provides insights into
how consumers' attitudes toward online banking services are influenced by the aspects mentioned
above. According to findings from the moderating impact, we have a better grasp of how
demographic differences affect the level of online banking adoption. Researchers and practitioners
will benefit from this research by developing better online banking adoption frameworks & systems
that take demographics into account.
Keywords
Online banking, demographic, moderation effect, regression analysis
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