Regional Arrangement 16 ilir throughacceleration program (quick wins)It is hoped that it can improve connectivity between modes of transportation, thereby increasing interest in using mass transportation. Service quality is one measure of success in guaranteeing satisfaction to customers. Fulfillment of minimum service standards includes aspects of safety, security, convenience, comfort and equality as well as performance indicators of transportation integration in urban areas to determine better handling strategies. The purpose of this study is to analyze the performance of river transportation services and Ampera Pier mode integration services in existing conditions and the need or priority scale for improving river transportation services and mode integration. This research method uses Importance Performance Analysis (IPA) and Potential Gain Customer Value (PGCV) simultaneously to get better results in improving river transportation services. The mode integration service uses cross tabulation to see the relationship between the two variables. The results of the IPA calculation show that the average river transportation service for performance is 2.47 and the expectation is 3.47, there is a difference or gap of -1.01 with a priority scale based on the largest PGCV index of 7.11 is E1, namely "Available facilities for people with disabilities. disability” as the main priority for improving services by river transport service providers. While the results of the cross tabulation of waiting time and walking distance of service users choose public transportation as the mode of integration at Ampera Pier.

Service Performance, IPA, PGVC, Integration