Volume 20 No 12 (2022)
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PREPARATION FORMAT AND GUIDE THE MEDIATION AS A PATTERN FOR RESOLVING E-COMMERCE DISPUTES IN INDONESIA'S BUSINESS LAW SYSTEM
Aryani Witasari, Ida Musofiana, Erwin Riduan
Abstract
The purpose of this research is to find out, analyze and explain various ways to solve problems in the event of a dispute in the E-Commerce field and to study, analyze and explain the mediation patterns based on Act No. 30 of 1999 concerning Alternative Dispute Resolution. Research on mediation patterns for E-Commerce business disputes is to use a normative juridical approach so that it uses secondary data and the type of legal study is analytical comprehensive on secondary legal materials, tertiary legal materials and is supported by primary data. All of these legal materials will be analyzed qualitative regularly. The discussion and conclusions from research on Mediation as a pattern of dispute resolution in the E-Commerce business sector are that 1) There are various ways that parties can do in the event of a dispute in the business field (E-Commerce). By using litigation or non-litigation. If the injured consumer generally uses deliberation and consensus media or is resolved with kinship. Lack of knowledge of how to complain, do not want to be complicated with legal issues and also because the object factor of the dispute is not that big. 2) Mediation in choose as a pattern of dispute resolution between them because it has several advantages compared to having to be resolved by litigation. Indonesia has established a mediation settlement system as stipulated in Act No. 30 of 1999 on Arbitration and Alternative Dispute Resolution.
Keywords
Mediation; Dispute; E-Commerce.
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