


Volume 20 No 12 (2022)
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PREPARATION FORMAT AND GUIDE THE MEDIATION AS A PATTERN FOR RESOLVING E-COMMERCE DISPUTES IN INDONESIA'S BUSINESS LAW SYSTEM
Aryani Witasari, Ida Musofiana, Erwin Riduan
Abstract
The purpose of this research is to find out, analyze and explain various ways
to solve problems in the event of a dispute in the E-Commerce field and to
study, analyze and explain the mediation patterns based on Act No. 30 of
1999 concerning Alternative Dispute Resolution. Research on mediation
patterns for E-Commerce business disputes is to use a normative juridical
approach so that it uses secondary data and the type of legal study is
analytical comprehensive on secondary legal materials, tertiary legal
materials and is supported by primary data. All of these legal materials will
be analyzed qualitative regularly. The discussion and conclusions from
research on Mediation as a pattern of dispute resolution in the E-Commerce
business sector are that 1) There are various ways that parties can do in the
event of a dispute in the business field (E-Commerce). By using litigation or
non-litigation. If the injured consumer generally uses deliberation and
consensus media or is resolved with kinship. Lack of knowledge of how to
complain, do not want to be complicated with legal issues and also because
the object factor of the dispute is not that big. 2) Mediation in choose as a
pattern of dispute resolution between them because it has several advantages
compared to having to be resolved by litigation. Indonesia has established a
mediation settlement system as stipulated in Act No. 30 of 1999 on
Arbitration and Alternative Dispute Resolution.
Keywords
Mediation; Dispute; E-Commerce.
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