Customer (client) happiness is the most important factor for success in the information technology sector. Organizations in the IT sector constantly exert pressure on their staff to complete assignments within the allotted time, thus staff members must be proactive, cautious, and analytical. Several observations showed that service IT employees are under strong time constraints to finish their tasks. Fear of job contract termination is a fairly widespread issue in the IT sector. Employees experience extremely high levels of stress and emotional distress as a result, which either directly or indirectly affects performance. Employers and supervisors constantly want top-notch performance from their staff.Employees must be extremely busy in order to achieve these exceptional results, which increases stress levels and causes emotional disturbances (Byron Stock & Associates LLC., 2010). Within the IT sector, where there is a requirement for supply and speed, this strain is plainly visible. The present study paper discusses the numerous aspects of emotional intelligence in light of this. According to Joicswarnalatha, R krishnaveni, and V. Murali (2018), employees' emotional intelligence levels have a positive, significant impact on the performance of their organisations. In this study, the researcher looked into the relationship between specific emotional intelligence competencies and IT employees' job performance, which has an effect on job performance.

Emotional Intelligence, Job Performance, IT employees, Talent Retention