This research paper highlights the main lean service principles, practices, and enablers in banks, using a case in banking industry in Jordan. This empirical research is unique due to the sacristy in researchers that explored the lean service implementation in Jordanian banks from two levels, including managers from headquarters, and branch managers. Ethical approval was obtained from the Business Management Research Institute (BMRI) at the University of Bedfordshire (UoB) / UK. A qualitative approach was followed to evaluate the actual level of understanding and application for lean service. The pragmatic examination indicates that creating flow is the main lean principle in bank branches, technology, and process improvements are the main practices, in addition to the delegation, open channels with management, and training as the main lean enablers from the management side.The results of our empirical study relevant and emerging themes/findings identified a lack of utilizing value stream mapping as a main lean service tool, and a lack of management understanding and support for lean, which has a negative effect on employees understanding and commitment to a successful implementation of lean services projects in Jordanian banks.

: Lean Service Application,Lean Service Principles, Lean Service Practices, Lean Banks, Jordan Banking Industry.