Volume 20 No 10 (2022)
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Significance of Non-verbal Communication in effective Healthcare Management
Dr. P. RAVI, HAEBUS SOLOMON VETHABOTHAGAM
Abstract
Nonverbal communication contributes to the development of a relationship by providing clues
to underlying hidden worries and feelings, as well as reinforcing or contradicting verbal
statements. Professionals in all fields should be mindful of their body language and how their
appearances send a message in order to communicate effectively, especially medical
professionals. Nonverbal communication plays a vital role throughout the medical interview.
Patients may gather as much information from how medical professionals express themselves
through their conduct and gestures as they can from their words. Also medical professionals
must learn to recognize and investigate nonverbal clues such as speech patterns, facial
expressions, and body position in order to better understand the patients. This paper aspires to
elaborate on the types of the non-verbal communication of medical professionals, both
favorable and unfavorable with patients and underscores the importance of various forms of
non-verbal communication that facilitate effective patient compliance. Visiting a difficult
patient, dealing with a patient complaint, or coping with stress can trigger unfavorable nonverbal
reactions from the medical professionals. This paper also details on various unfavorable
nonverbal communication among medical professionals so that they can spot potentially
harmful body language and intentionally change it in order for rendering the service effectively
and for effective patient compliance.
Keywords
non-verbal communications-types, patient care, hospital management, patient compliance, positive responses, negative responses
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