Volume 21 No 4 (2023)
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Telemedicine Management in Public Health Education at Bitung City Health Office
RinnyMeilani Tinangon , Harol R. Lumapow , Fientje J.A. Oentoe, Jeffry Sony Junus Lengkong , Viktory Nicodemus Joufree Rotty
Abstract
This study seeks to examine the planning, implementation, and assessment of Telemedicine
Services in Public HealthEducation in the city of Bitung.Method: This study is qualitative in nature.
This research was conducted at the Bitung City Health Office. This study's data source comprises of
two types of sources: primary and secondary data sources. Result:The results indicated that the
Planning of Telemedicine Services in Public Health Education in Bitung City begins with the
preparation of human resources, including both resource individuals (Medical/Paramedic) and IT
personnel, facilities, infrastructure, and equipment. In addition to developing health materials that will
be distributed to the community, planning includes the creation of budget postings that will be utilized
in telemedicine services. During the Covid-19 pandemic, the installation of telemedicine services in
the form of teleconsultation went smoothly in the city of Bitung via the PSC 119 hotline number,
which grew in popularity. In addition, the Bitung Digital Medical application includes a telemedicine
service. In addition to utilizing existing social media such as websites, Facebook, and Instagram, the
delivery of products and healthcare services also makes use of these platforms. Conclusion: The
planning of telemedicine services as a health education attempt at the Bitung City Health Office has
been carried out well, but the implementation is still not well programmed, as well as the evaluation
which has not been comprehensive. The implementation of good telemedicine management can
improve public health education. Hence, cross-sectoral cooperation is needed such as cooperation with
the information and telecommunications service, education office and other sectors and there is a need
for government regulations that can regulate the mechanism of this telemedicine service so that this
telemedicine service can improve public health education.
Keywords
Telemedicine Management, Public Health Education, Health Office
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