Volume 17 No 5 (2019)
Download PDF
The Effects of E-Commerce on Consumer Behavior: An Analysis of Online Shopping
MONIKA RAWAT
Abstract
The emergence of e-commerce has altered consumer behavior globally, especially in India. The ease of
use and accessibility of e-commerce platforms have contributed to the growing popularity of online
buying. E-commerce has a wide range of complex implications on consumer behavior, including how
people engage with brands and make decisions about what to buy. The transition to a more digital
purchasing experience is one of e-commerce's most notable impacts on customer behavior. Customers
have more influence over the purchasing experience because to the opportunity to browse and buy
things online, including the option to research products and compare pricing and reviews. This has
caused decision-making to place a higher focus on elements like ease, cost, and choice.E-commerce has
also given companies new chances to connect with customers through specialized marketing and advice.
E-commerce systems may recognise consumer preferences and behavior with the aid of data analytics
and machine learning, resulting in more efficient advertising and individualized shopping experiences. In
general, e-commerce in India has an ever-evolving impact on customer behavior, and companies must
keep up with these developments to stay competitive online.
Keywords
E-commerce, Consumer behavior, Online buying, Digital purchasing experience, Personalized shopping experience.
Copyright
Copyright © Neuroquantology
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles published in the Neuroquantology are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJECSE right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.