Volume 21 No 7 (2023)
 Download PDF
The Interaction of Health Marketing and Service Quality: A Strategy for Excellence in Health Care.
Dr. Lachabi Fatima Zohra
Abstract
This study addressed the role of health marketing as a strategy to achieve excellence in the quality of health services. An applied study was conducted in the public hospital institution "Dr. Benzerdjeb" in the state of Ain Temouchent, Algeria, with the aim of evaluating the reality of health marketing within public hospital institutions. The study derives its importance from its quest to determine the relationship between health marketing and the quality of services provided. 100 questionnaires were distributed to workers in the hospital institution, and 89 questionnaires were retrieved for analysis. The results showed the absence of effective health marketing practices in the institution, and the level of quality of health services is considered low, which highlights the urgent need to improve the quality of care provided. The study recommended the necessity of adopting innovative marketing strategies to enhance the efficiency of therapeutic performance and improve the quality of services in public hospital institutions in line with the standards of excellence in health care.
Keywords
Health marketing, hospital institutions, quality of health services, health care.
Copyright
Copyright © Neuroquantology

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Articles published in the Neuroquantology are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJECSE right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.