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Volume 20 No 9 (2022)
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Using SEM and Multiple Regression Tests approach to assess service quality and satisfaction among Maldivian outbound medical travellers
Ahmed Ali Jaleel
Abstract
To analyze how service quality affects customer satisfaction levels among outbound Maldivian
medical travellers who have received medical care in a hospital in South Asia
Keywords
Service quality, Empathy, Efficiency, Safety, Tangibles, Improvement of care service, HEALTHQUAL, Customer satisfaction, Maldives, Outbound Medical Travel, South Asia hospitals.
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