A Bibliometric analysis of self-service check in at airports

Volume 20 No 13 (2022)

Vinayak Sohani, Dr Bhawna Sharma

DOI: 10.14704/nq.2022.20.13.NQ88176

Abstract

The airline industry’s fierce competition needs price effective consumer relations management in each every on-line and offline interactions for maintaining Consumer- flyer satisfaction and so increase sales revenue. Consumer feedback is critical since it acts as a catalyst for company growth and performance in conjunction with the sweetening of the traveler experience and also the development of novel offers and services. Hence, airlines ought to satisfy their passengers and convert this satisfaction into service offering commitment thus be competitive.

Keywords

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